Orders will be processed and shipped within 24-72 hours from the time they are paid. **We do not ship orders on weekends and holidays. Deliveries to P.O. Box and APO/FPO Military Addresses will not be accepted.
The Counter ships merchandise via UPS except for gift cards. You will receive a notice by email when your order has been shipped along with your UPS tracking number. Upon checkout, you may select UPS delivery options such as Ground or Next Day Air, etc. **See note above regarding weekend and holiday hours. Gift cards are mailed via USPS with no shipping costs charged to the customer.
Canadian orders shipped via UPS will incur customs' fees payable at point of pick-up. Please contact your local customs office to determine customs' costs. Customs' fees have been known to cost as much as the item.
Your complete online shopping satisfaction is our number one priority. If an item you ordered from The Counter does not meet your expectations, please return it in original packaging within 14 days. A full refund or exchange will be processed upon receipt and inspection of returned, unused merchandise. Refunds will be made for the purchase price indicated on your receipt. Shipping and handling costs will not be refunded.
You may ship merchandise for return or exchange to the below address. Please remember to include a copy or your order with your return or exchange.
Attn: Sharon Koay
1316 Border Avenue
Torrance, CA 90501
You can shop The Counter with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.